Frequently Asked Questions

CREATING A NOTICE:

Please be aware that all notices submitted by individuals or non-local funeral homes are subject to a verification and proofing process. Families placing notices are required to provide the name of the funeral home or cremation firm caring for the deceased. Any notice with unverifiable, negative or inappropriate wording will be rejected. It is crucial that current contact information be provided so that questions can be answered.

Frequently Asked Questions

1. Can I work on my Obituary Notice and save it without submitting it?
Yes, obituaries can be saved and worked on at a later time. Once you have entered the text, there is a button on the Proof your Notice page that allows you to "Save for Later".

2. How do I pay for an obituary notice?
Most funeral homes can be billed if they are within our circulation area or has established credit. If your company has decided to prepay, you may do so by charging it to a credit card. If you are charging to a credit card, the billing information you provided will need to match the credit card information. Private party obituaries must be pre-paid.

3. What if I need to make a change or correction to a notice that's already been submitted?
As long as the change is submitted prior to deadline, you make the change. Simply log in to your account, locate your notice in the Future Notices area and Modify the order. If you are paying by credit card and you change the cost of the order, you will be credited/charged the correct amount.

4. Is the preview an accurate representation of how the notice will look in the paper?
Yes, it is exactly the same with the exception of color photos which will be converted to black and white.

5. What if I miss the deadline for publication?
You will need to choose the next available date. If the date is unavailable on your screen, the deadline has passed.

6. How will I know if the newspaper receives my notice?
You will receive a confirmation email once the order is filed. Orders are processed into the newspaper�s system as they are created. During the first few weeks of using this product you will receive confirmation emails so that you can see that the orders are arriving consistently.

7. Will the notice go on line?
Yes, it will be sent to Legacy.com when it is created which includes an online guest book, video and photo gallery with upload capabilities, video condolences, integrated social sharing features, including Facebook, funeral home and service information with calendar functionality, audio obituary function, easy access to send flowers or make a donation.